service courses in the USA

Today, enormous amounts of waste exist in office and service operations. Delays, bottlenecks, errors, redundancy, work-arounds, and... setting. You need a tailored approach to improving office/service operations—but there are Lean tools that you can apply. Through simulation...

purchasing the class. Teacher: What you'll learn in this ibm cognos training: Full Course Title: IBM Cognos Workspace Advanced: Author Self-Service Reports (V10.2.2) B5A81  This course will develop the skills participants will need to use IBM Cognos Workspace Advanced to create...

Service, Excel Services, Business Connectivity Services, Visio Services and the Business Intelligence Center. The focus of this course is on the... audiences that may not have an interest in a certain service. The course includes a complete build guide for use of the students that they may...

: JCOS This two-day course provides students with advanced class-of-service (CoS) knowledge and configuration examples. The course begins with... devices running the Junos OS, especially those in a service provider environment. It also benefits individuals responsible for designing networks...

course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager. Using hands-on labs..., students will learn the following: Where Service Manager sits within the System Center 2012 R2 product. What business and technical needs...

Systems integrators who install and implement the Cisco Identity Service Engine v2.1 Prerequisites: It is recommended that students have the...

business in this hands-on and interactive Sales, Service and Buying Course. Geared toward the trade professional, SSB provides a foundation of... introduces students to core concepts related to: Service Financials Inventory Communication Suppliers The ultimate goals are to set...

training: Apple Service Fundamentals teaches students the skills they need to handle face-to-face customer interactions involving all Apple... repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Interactive discussions and hands-on exercises guide...

training: In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the... operational support and analysis of services and service delivery. You will cover the operational-level process activities and supporting methods and...

the knowledge on industry practices in service management as documented in the ITIL Service Operation publication.  The ITIL Intermediate... Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the...

training: Gain the foundational knowledge and skills to plan, implement, and optimize IT service transition processes in this ITIL Service... Lifecycle training course. This three-day course will provide you with the foundational knowledge needed to pass the ITIL Intermediate Service...

on the concepts, processes, policies, and best practices associated with the Service Operation phase of the ITIL Service Lifecycle and its... purpose, principles, activities, functions, enabling technology and implementation. The course covers: Service Operation processes including...

Capabilities: Service Offerings & Agreements (2011 Edition) COURSE OUTLINE 1. Introduction 2. SOA Introduction SOA and Service Strategy SOA... and Service Design SOA and Customer Perception SOA and Identifying Customer Requirements 3. SOA processes within service strategy 4...

course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the... scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements. Audience Profile: This...

sources will be incorporated into report designs. Students will become familiar with report deployment to the new Reporting Service Web Portal...

them from .NET clients Apply design principles to service contracts and extend WCF services using custom runtime components and behaviors... Secure WCF services using transport and message security Use Windows Azure Service Bus for relayed messaging and brokered messaging using queues...

Service Management is to deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious... internal and external suppliers and maintaining fiscal responsibility and sound IT investments. The ITIL Capability Course - Service Offerings...

: 6 What you'll learn in this customer service training: Identify customer types, set customer expectations and maintain a positive attitude..., appreciate the importance of customer service, build rapport and communicate with customers, and respond to customers while exceeding their...

techniques within the ITIL continual service improvement stage. In this course, you will be immersed in the overall concepts, processes, policies..., and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and...

with the Windows Communication Foundation (WCF) and consume them from .NET clients Apply design principles to service contracts and extend WCF... services using custom runtime components and behaviors Secure WCF services using transport and message security Use Windows Azure Service Bus for...